FAQs ABOUT YOUR PURCHASE
🌿 WILL MY VINTAGE RUG ARRIVE CLEAN?
All vintage rugs are thoroughly hand washed and then left to dry in the Marrakesh sun for about a week or so. We wash all rugs before shipping and leave them in the sun to ensure your rug is very fresh when it arrives. Hand washing is not like dry cleaning. We scrub out the dirt with a scrub brush, TIDE or shampoo, and a full hosing down with plenty of water.
🌿 HOW DO I CARE FOR MY VINTAGE RUG?
Yes, these rug can be spot cleaned with a bit of shampoo diluted with water, and then sun dried in direct sun. The rugs can also be vacuumed with the brush down and are very durable. Every few years, you can also wash your rug in a driveway with a full soak, shampoo, a long pole squeegee to push around the lather. Sun dry in hot, direct sun, face down in a clean driveway or rooftop. Leave on its face for 48 hours. Turn the rug over and leave in the sun for about a week.
🌿 WHEN WILL MY RUG BE SHIPPED?
Please understand, these are vintage rugs and shipping time includes the time required for hand washing, sun drying, and possible restoration. All vintage rugs are thoroughly washed and then left to dry in the Marrakesh sun for about a week or so. Any routine reparations are made by a professional rug restorer, the same used by the largest international rug houses in the world when they go on buying expeditions in Marrakesh.
🌿 I KNOW THE RUGS ARE VINTAGE, BUT WHAT CONDITION CAN I EXPECT?
All of our rugs are purchased in excellent vintage condition. And because we care about our customers, we never ship rugs with stains, holes, or damage. We want you to be 100% happy with your purchase from us. You will love what you receive!
🌿 DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! Many of our buyers are located in Australia, the UK, and countries in the European Union. If you do not see your country represented at check out, please contact us for a shipping quote. We also provide checkout by paypal for international customers.
🌿 HOW LONG WILL IT TAKE TO RECEIVE MY RUG?
Rugs ship safely and securely from Marrakesh, Morocco by DHL. Rugs are guaranteed to arrive to you. All rugs are washed before shipping. So please allow 2 weeks for us to prepare your rug after purchase. Please understand, these are vintage rugs, so shipping time includes the time required for hand washing, sun drying, and possible restoration. Transit time is about a week to anywhere in the world.
🌿 WILL I NEED TO PAY CUSTOMS TAXES?
Please understand that all import duties, taxes, and charges are the buyer's responsibility and are not included in the sale price of the rug. Before purchasing, please enquire with the customs office in your country to determine what additional cost may incur. All rugs ship from Marrakech. For U.S. buyers, there are no customs charges on handmade wool rugs from Morocco due to a Free Trade agreement.
🌿 DO YOU ACCEPT RETURNS?
We take special care to hand select each piece in Morocco, and put the rugs through a thorough process of washing, sun drying, and routine vintage rug reparation. Unless rugs are damaged during shipping, all sales are final. Please ask all questions before buying, and review photos carefully. And know that we take great care to ensure that you will love what you receive!
🌿 WHY CAN'T YOU ACCEPT RETURNS?
Rugs at The Gardener's House ship safely and securely from Marrakesh, Morocco. Global zone-based shipping costs can vary greatly depending on which direction an item is headed. Although it will cost just $100 to ship a medium-size boucherouite rug from Marrakesh to New York or Los Angeles, the cost to ship the same medium-size rug from New York to Marrakesh will be in excess of $500 with all carriers including Fedex and UPS.
🌿 CAN I CANCEL MY PURCHASE BEFORE YOU SHIP?
We are a small business and are not equipped at this time to handle returns. Once an item has been purchased, it is considered final sale. We do not offer refunds on items as we take time to be as detailed as possible both in describing the item and in item pictures.
Ultimately, it is our goal that you love and are confident in your purchase. The rug will be freshly washed and any routine reparations done just before shipping. The rug will arrive clean and in excellent vintage condition.
🌿 WILL YOU SELL MY EMAIL ADDRESS?
No way. Your information is private and safe with us. We'd never give your email address to anyone.
FAQs ABOUT THE RUGS
🌿 WHY SUCH SMALL RUGS?
There is more than one reason for this. The first - the large, wide room is a Western concept. In Morocco, rooms are often long and narrow. A large salon sofa lines the walls on three sides, creating an elongated rectangular space at the center.
But also, many Moroccan rugs (boucherouite, azilal) are hand woven by village women for their humble and fairly small homes in the rural countryside. Each rug has a set of unique characteristics, a result of the looming process, and the search for materials. Color, and even the dimensions of a rug, will sometimes vary slightly from end to end. This is one of the signs that a piece is authentic and has been handwoven on a loom, rather than machine-made in a factory.
🌿 WHY NO RUGS OVER 6 FEET WIDE?
There are no vintage Beni Ourain rugs with widths of 7 feet (220 cm) or more. And the rugs that even approach 7 feet are super rare. Since these rugs served as bed covers in their culture of origin, the width is directly determined by the length of a human body. Two people would lie down on the rug and cover themselves with part of the rug. So the proportion of the folded rug resembles that of a double bed (about 6 feet to 6 and a half feet wide, or so).
True vintage Beni Ourain have a width of 6 feet to maximum 7 feet (180 cm to 210 cm) and length of 12 to 13 feet length. The only exceptions are the rugs of the Oulad el Farh (literally translated: the sons of fortune....), who owned the best summer pastures on the northern slopes of the Jebel bou Iblane (the highest mountain in the Beni Ouarain territory). Their rugs could reach widths of up to 8 feet (240 cm).
In the traditional regional trade, the widths have been measured in ells. Most commonly, the rugs would normally have a width of 4 ells, while the rugs from Oulad el Farh could sometimes have up widths up to 5 ells.
There are no traditional, vintage rugs wider than that. They simply do not make any sense in the traditional culture, since a nomad would never carry more weight than necessary.
🌿 HOW WHITE ARE THE BENI OURAIN?
We only sell rugs that buyers will be happy with. Nearly all buyers are looking for the same shade of white, and we have that in mind each time we purchase a Beni Ourain for the shop. Snow-white Beni Ourain do not exist. Even the whitest Icelandic sheepskin pelt has cream tips. This is the lanolin, which protects the wool. Moroccan sheep and Icelandic sheep could not be further apart geographically, however. Moroccan sheep are cream colored. And any photo that shows you differently is not depicting the true color. Beni Ourain are cream colored by tradition, and by accident of nature.
Many of the rugs seen on the internet are India or China-made, fake knock-offs with the Lanolin chemically striped out of the wool giving the rugs mass commercial appeal, but a short life span. Since Beni Ourain are tribal rugs, the Lanolin is there, which actually protects the wool. A true vintage Beni Ourain will keep its beauty and value for decades to come.